Terms and Conditions

1. Acceptance and eligibility

By using this website, you agree to these Terms and represent that you have legal capacity to do so. If you use the website for a business or professional practice, you represent that you are authorized to act for that organization. If you do not agree, do not use the website or submit an inquiry.

The website is intended for lawful business and professional use. It is not directed to children and may not be used to request services for an unlawful, deceptive, abusive or unauthorized purpose.

2. About the services

Managing Services provides remote virtual assistance and administrative support, which may include email and inbox management, calendar and scheduling management, data entry and database administration, document preparation and organization, online research and data collection, customer support administration and full virtual administrative support.

Descriptions and published prices explain the normal starting scope of each service. They are not a guarantee that every request can be accepted at that price. Volume, complexity, turnaround, access requirements, third-party fees, unusual hours and additional responsibilities may affect final scope and price. No work begins until the parties confirm the applicable service terms.

3. Website inquiries

An inquiry is a request for discussion and does not create a service relationship, reservation, promise of availability or obligation to accept the work. Managing Services may request clarification, decline a request, recommend a different scope or determine that the requested work requires a provider with different qualifications.

The inquiry form provided with the current website interface performs completion checks and displays an on-screen confirmation. It does not transmit data unless the site owner connects it to an approved receiving system. An on-screen confirmation alone does not mean that an inquiry has been delivered, reviewed or accepted.

4. Service agreement and order of priority

Accepted work may be governed by a proposal, statement of work, service order or other written agreement. That document should identify the scope, price, billing schedule, start date, responsibilities, access, deliverables, communication channel, cancellation terms and any additional confidentiality or data-handling requirements.

If these Terms conflict with a signed service agreement, the signed agreement controls for the conflict. Marketing descriptions, website copy, informal conversations and draft materials do not modify an agreed scope unless the change is confirmed in writing by authorized representatives.

5. Client responsibilities

Clients must provide accurate instructions, timely decisions, appropriate access, usable source materials and a person authorized to approve work. Clients are responsible for the legality, ownership and accuracy of information they provide and for obtaining any permissions required to allow that information to be processed.

Clients remain responsible for final business decisions; legal, tax, accounting, medical, investment or other regulated professional judgments; financial transfers; final publication; contractual commitments; and review of material communications unless a written agreement expressly states otherwise. Administrative support does not transfer ultimate business responsibility.

6. Access and account security

Access should be provided through client-approved methods and limited to the permissions required for the assigned work. Clients should use unique accounts, role-based permissions and multi-factor authentication where available. Credentials should not be transmitted through insecure channels.

Clients must promptly revoke or update access when a system, employee, engagement or risk changes. Managing Services may pause work if access appears unsafe, excessive, unauthorized or inconsistent with the confirmed scope.

7. Communications and approvals

The parties should use the agreed communication channel for instructions and approvals. A client must identify which actions require advance approval and who may provide it. Where an instruction is incomplete, contradictory, unusually risky or outside scope, work may be paused pending clarification.

Reasonable efforts are made to follow confirmed schedules, but response and delivery times depend on the service plan, working hours, client cooperation, platform availability and urgency confirmed in writing. Unless specifically agreed, no service is represented as continuous, emergency or available at all hours.

8. Fees, invoices and taxes

Fees are stated in United States dollars unless another currency is confirmed in writing. Monthly services are billed on the schedule stated in the applicable agreement. Project services may require advance payment, staged payment or payment upon a defined milestone. Clients are responsible for applicable taxes, duties and third-party charges unless the agreement expressly states that they are included.

Overdue amounts may result in a pause of service after reasonable notice. A pause does not remove the obligation to pay for completed work, committed third-party costs or other amounts properly due. Billing questions should be raised promptly with enough detail to identify the disputed item.

9. Changes to scope

A request that materially increases volume, complexity, risk, access, frequency or turnaround may require a revised scope, price or timeline. Managing Services will seek confirmation before treating a material additional request as part of the engagement. Minor administrative adjustments may be absorbed when reasonable, but repeated additions are not automatically included.

10. Confidentiality

Non-public information received for an inquiry or engagement will be treated as confidential and used for the relevant business purpose, subject to applicable law and the written service terms. Confidentiality does not cover information that is public without breach, already lawfully known, independently developed, lawfully received from another source or required to be disclosed by law.

Where a separate confidentiality agreement exists, that agreement controls. Clients should avoid providing sensitive information before the required protections and transfer method have been confirmed.

11. Intellectual property and client materials

Clients retain their rights in materials they provide. They grant the limited permission necessary to access, organize, format, reproduce or otherwise process those materials for the agreed service. Clients represent that they are authorized to provide the materials and instructions.

Unless a written agreement states otherwise, client-specific deliverables created and paid for as part of the service may be used by the client for its internal business purpose. Pre-existing methods, templates, general know-how, tools and reusable systems remain with their original owner. No third-party software, font, image, database or platform right is transferred beyond the applicable third-party license.

12. Acceptable use

You may not use the website or services to violate law; impersonate another person; misrepresent authority; infringe privacy or intellectual-property rights; distribute malicious code; harvest credentials; send unlawful or deceptive messages; manipulate records; evade platform rules; facilitate fraud; harass others; or request unauthorized access to systems or data.

Managing Services may refuse, pause or terminate a request that reasonably appears unlawful, unsafe, deceptive, abusive, unauthorized or inconsistent with these Terms.

13. Third-party tools

Services may depend on client-selected or mutually approved software, platforms and communication systems. Third-party services are governed by their own terms, availability, security and changes. Managing Services is not responsible for a third party’s independent operation, outage, pricing, policy or data practices, but will take reasonable steps to use approved tools within the confirmed workflow.

14. No professional advice

Administrative support is not legal, tax, accounting, medical, investment, insurance, employment or other regulated professional advice. Research or document preparation may organize information but does not substitute for review by a qualified professional where such review is required. Clients are responsible for obtaining appropriate advice and approving final use.

15. Website availability and accuracy

The website is provided on an “as available” basis. Reasonable efforts are made to keep descriptions accurate and the site operational, but uninterrupted access, absence of errors or compatibility with every device is not guaranteed. Content may be corrected, changed or removed. You should confirm material service terms in writing before relying on them.

16. Disclaimer of warranties

To the maximum extent permitted by law, the website and general information are provided without warranties of merchantability, fitness for a particular purpose, non-infringement or uninterrupted operation. Any warranties applicable to paid services are limited to those expressly stated in the written service agreement. Nothing in these Terms excludes a warranty that cannot lawfully be excluded.

17. Limitation of liability

To the maximum extent permitted by law, Managing Services will not be liable for indirect, incidental, special, exemplary or consequential loss, or for lost profits, revenue, opportunities, goodwill or data arising from website use or a service, except where liability cannot lawfully be limited. Any direct liability for a paid service will be subject to the limitation stated in the applicable written agreement.

You are responsible for maintaining backups, appropriate approvals, access controls and review of material outputs. Nothing in these Terms limits liability for fraud, willful misconduct or any matter that applicable law does not permit to be limited.

18. Indemnity

To the extent permitted by law, a business user agrees to defend and indemnify Managing Services against third-party claims, losses and reasonable costs arising from that user’s unlawful instructions, unauthorized materials, misuse of the website or breach of these Terms. This provision does not apply to the extent a claim was caused by Managing Services’ own breach or misconduct.

19. Suspension and termination

Website access or service discussions may be suspended or ended for misuse, security risk, non-payment, unlawful instructions, repeated failure to provide necessary cooperation or material breach. Paid services may also be ended under the cancellation terms in the written agreement and the Cancellation and Complaints Policy.

Termination does not affect accrued payment obligations, confidentiality, ownership, dispute provisions or other terms intended to survive.

20. Governing law and disputes

Unless a written service agreement states otherwise, these Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles. Before starting formal proceedings, the parties should make a good-faith effort to describe the issue and seek a practical resolution. Any forum requirement in a signed service agreement controls for the relevant engagement.

21. General provisions

If any provision is unenforceable, the remaining provisions remain effective and the invalid provision will be limited to the minimum extent necessary. Failure to enforce a provision is not a waiver. You may not assign rights or obligations arising from an accepted service without consent where consent is required. Headings are for convenience and do not alter meaning.

22. Changes to these Terms

These Terms may be updated when the website, services, legal requirements or operating practices change. The current version will display the updated date. Changes do not retroactively alter a signed service agreement unless the parties agree in writing.